SMS Messaging Policy
NetSpektor uses SMS messaging exclusively for operational infrastructure communication, incident coordination, and customer support activities.
Message Types
SMS communications may include:
- infrastructure alarms
- outage notifications
- restoration notices
- dispatch coordination
- technician acknowledgement requests
- maintenance notifications
- operational status updates
- support communications
Opt-In
Users receive messages after:
- customer onboarding
- operational account setup
- direct request for notifications
- technician dispatch enrollment
- customer-authorized service activation
Opt-Out
Users may opt out at any time by replying:
STOP
Assistance
Users may request assistance by replying:
HELP
Frequency
Message frequency varies depending on operational conditions, incident activity, maintenance events, and customer configuration.
Fees
Message and data rates may apply depending on the recipient’s wireless carrier and service plan.
Data Handling
NetSpektor does not sell or share SMS opt-in information or phone numbers for marketing purposes.
Support
For messaging support or operational assistance: